CUSTOMER EXPERIENCE MANAGEMENT SERVICES
Experience
Consistent
Sustainable
Growth
By Engaging Customers Meaningfully With Actionable Insights
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Tailored Solutions to Your Unique Journey
CX Strategy & Journey Mapping
Visualize your customer's journey meaningfully and leverage actionable insights to deliver exceptional experiences at scale.
Customer Success Management
Maximize loyalty and revenue with our seasoned Customer Success teams - enhancing onboarding, engagement, adoption, retention, and growth.
Profitable Engagements
Elevate revenue with CX, which drives a more than 20% increase in growth—a competitive leap forward.
Valued Relationships
Cultivate deeper connections, enhancing Customer Lifetime Value by 30% — securing future revenue.
Trusted Excellence
Achieve excellence in customer advocacy with an 80+ Net Promoter Score — the hallmark of customer trust.
Accelerate
Growth at
Every Stage
Here are a few scenarios where having a solid CX strategy is crucial.
0 Digital Transformation Initiatives
0 New Service & Product Launches
0 Business Expansions
0 Mergers & Acquisitions
0 Inconsistent Customer Satisfaction
0 Maximize Results, Minimize Costs
Success Stories
A Critical Digital Transformation For Doctors Without Borders
The Doctors Without Borders website received over $40 million in donations in the year 2022 through this platform to help Ukraine. Mobile-optimized UX and information architecture, modular content blocks, and improved cross-navigation boosted visits and donations exponentially. Read more.
We were thinking about the user journey, how can we shift this around to meet our donors where they are, and how it's best for them to give. Axelerant was really helpful in partnering with us…Axelerant was there to make it all come to life.
Rachel Sevcik Project Manager, Blue State
Transforming Digital Experience And Content Publishing For OHCHR.org
To create a more consistent brand and navigation experience, digital leaders at OHCHR determined it was time to consolidate the platform. Also, OHCHR.org was hosted on SharePoint, which called for a decentralized CMS with defined user roles. Read more.
I think there's a great, clear level of rigor and detail that we don't often see…and there’s precision in how Axelerant communicates.
Sam Zimmerman SVP Platform Partnerships, Blue State
Engineering An Intuitive, Accessible, Secure, And Personalized DXP For UEL
UEL’s old website existed on Sitecore, and the platform needed better capabilities when it came to system performance, flexibility, and security. We enabled UEL to move to Drupal for an intuitive, accessible, and secure digital experience platform that also offers personalized experiences for its users. Read more.
With five weeks of discovery and more than 2 years of continuous development, we were able to help UEL move to the top 20 in Silktide rating (site quality and accessibility rating).
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To Bring Your Vision To Reality