This is part 4 of 14 in the Inside Axelerant series regarding…

Axelerant’s Inside Axelerant series gives you a glimpse of principals, policies, and guidelines within our Open Company.

Be good to each other

Being a good proactive communicator is imperative for working at Axelerant. To keep small problems from becoming major issues, deal with them openly, whatever they be.Most importantly,

Most importantly, silence is considered acceptance. This principal means that if you don’t speak up, it’s automatically assumed that you’re agreed to the decision or suggestion with 100% buy-in.


We use for real-time messaging, archiving and search for our team communication. This system includes video and voice call integration.

Axelerant’s Communication Process

To help maintain positive expectations and support dialog at Axelerant, respond to all requests within 1-business day and either resolve or schedule them for resolution within 3-business days.

Also, remember that how you convey your message is just as important as the topic. Therefore, try to communicate respectfully, by an order of precedence and importance such as:

  • In person
  • Video chat
  • Phone call
  • Team meeting
  • Company meeting
  • Email
  • Blog
  • Newsletter

Status Updates

Each week, using the project management system and templates thereof, all internal stakeholders shall contribute to their product, project, and services status reports to avoid communication gaps.

Quarterly Town Halls

Once a quarter, a company-wide town hall meeting is held to discuss what’s happening in and around Axelerant. This town hall is your time to listen to your teammates and speak up about what you’d like to see happen at or around Axelerant.

Private vs. Public Chats

As Axelerant is an open company, all Axelerant communications should be accessible to all team members. As such, private groups like those available in Slack are strongly discouraged.

If a conversation needs to be private, then perform it one-on-one instead. Try to keep private conversations and the exclusion of others to an absolute minimum.

Project Chats

Please keep these conversations public in a single project related channel like #proj-website.

Engagement via Feedback

We’re not numbers nor robots; we’re people with bright minds and good hearts that should be recognized for such.

Give Feedback

Continuous feedback is critical to team member engagement. Regularly say something or send a note when:

  • Things are going well
  • Things aren’t going so good
  • Setting goals and expectations

Receiving Feedback

  • Be polite
  • Consider what’s been said
  • Ask for clarification
  • Say thank you

Monthly 1-1s

Monthly 1-1s are about your personal growth and professional development at Axelerant. Your leader or life coach  will ask productive open-ended questions, listen to your responses, and follow-up constructively to create a mutually agreed upon action plan.


Axelerant is an OpenCompany. If, at any point, you’re not getting the response you need, ask your team lead, squad leader, delivery director, or strategy team member for help.

Rough Actions

At no point is physical, sexual, verbal, written, or any other abuse towards team members, clients, or peers considered acceptable behavior. Team members demonstrating such behavior will be subject to the Warnings & Termination section of the Your Career, Your Success policy.

Team Member Escalation

  • For non-project and non-technical related challenges discuss via #general.
  • For non-project technically related challenges, discuss via #support-infra.
  • For project related challenges, refer to your squad leader and relevant project threads.

Management Escalation


  • Team is responsible
  • Squad Leader is accountable
  • Delivery and Sales are consulted and informed

Dispute Resolution

It’s expected that team members who experience a work related conflict should first attempt to resolve the matter between themselves. If that’s not feasible, then ask for help from a mediator or manager. If a higher level of authority is needed, approach them to air the concerns and formulate an action plan for moving forward within 2-business days.

If the conflict isn’t resolved promptly, generally considered 5-business days, then the conflicted team members will be subject to the Warnings & Termination section of the Your Career, Your Success policy.


  • Good meetings – Short, under 30 minutes and cover particular matters
  • Bad meetings – not a good meeting

No Meetings on Friday

By Axelerant’s request, Friday’s are encouraged to be no meeting days.

Tips for Having a Good Meeting

  • Compile notes to share at least one-business day before the meeting
  • Each meeting is for a single specific discussion and decision-making topic
  • Keep each meeting under 30-minutes
  • If a longer meeting is needed, schedule another meeting
  • Don’t allow meeting to drag on and on
  • Each participant disciplines themselves to stay focused

Self-Organizing, Self-Directed

Our pods and verticals, in general, are self-organizing and self-directed. That means cross functionality and greater self-responsibility to be doing the right thing at the right time. Don’t let your teammates down by not communicating well with them.

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